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Briefcases
Briefcases
Leather Keychains
Leather Keychains
Jackets & Outerwear
Jackets & Outerwear
Leather Belts
Leather Belts
Frequently asked questions
👜 Returns & Exchanges
We accept returns within 21 days of delivery for items in new, unused condition with original packaging and tags attached.
To initiate a return, simply contact us or start your return through our online portal.
Once your return is received and inspected, we’ll issue a refund to your original form of payment, excluding shipping costs.
Please note:
- Personalized or monogrammed items are final sale.
- Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.
- Exchanges may be processed as store credit for faster turnaround.
🚚 Shipping & Delivery
Where do you ship?
We currently ship across the United States and to select international destinations.
How long does shipping take?
Most domestic orders ship within 2–3 business days. Delivery typically takes 3–7 business days, depending on your location.
Do you offer expedited shipping?
Yes. You’ll see express options at checkout for faster delivery.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking link.
🧴 Product Care & Leather Maintenance
How should I care for my Plain Plaid leather goods?
We recommend conditioning your leather every few months to preserve its natural softness and luster.
Avoid prolonged exposure to direct sunlight, heat, or moisture.
What should I use to clean my item?
Use a soft, dry cloth to gently wipe away dust and surface dirt.
For deeper conditioning, use a small amount of Plain Plaid Leather Balm or a high-quality leather conditioner — always test first on a hidden area.
Will my leather item change over time?
Yes — natural patina development is a hallmark of premium leather and part of what makes each piece uniquely yours.
✉️ Order Changes & Cancellations
Can I change or cancel my order after placing it?
We process orders quickly to ensure timely delivery.
If you need to make a change or cancel, contact us within 12 hours of placing your order at support@plainplaid.com.
After that window, we can’t guarantee modifications, but we’ll do our best to accommodate.
💬 Contact & Support
How do I reach your customer service team?
You can reach us anytime at our contact us page.
We aim to respond within 1 business day.
Business hours:
Monday–Friday, 9 AM–5 PM EST